Privacy policy
PRIVACY POLICY
Last updated: September 1, 2026
Atelier Trianon operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Atelier Trianon is powered by Shopify, which enables us to provide our online store and related services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect the following types of personal information:
Contact details, such as your name, billing address, shipping address, and contact information.
Order and transaction information, such as products purchased, order history, payment confirmation, returns, exchanges, or cancellations.
Payment information, which is processed securely by Shopify and payment providers. We do not store full payment card details.
Account information, if you create an account, such as login details, preferences, and saved information.
Communications with us, including messages you send regarding orders, support, returns, or other inquiries.
Device and usage information, such as your IP address, browser, device type, pages visited, and how you interact with our website.
HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you when you place an order, create an account, contact us, or provide information through our website.
Automatically when you visit or use our website, including through cookies and similar technologies.
From Shopify, payment providers, shipping providers, analytics providers, marketing partners, and other service providers that help us operate our store.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:
Process and fulfill orders.
Accept payments and provide order confirmations.
Arrange shipping, delivery, returns, and exchanges.
Provide customer support.
Improve our website, products, and customer experience.
Send service-related messages about your order or account.
Send marketing communications only where permitted by law or where you have agreed to receive them.
Prevent fraud, protect our store, and maintain security.
Comply with legal, tax, accounting, and regulatory obligations.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third parties where necessary to operate our business, including:
Shopify, which hosts and powers our online store.
Payment processors and financial service providers.
Shipping and fulfillment providers.
Customer support, analytics, technology, and cloud service providers.
Marketing and advertising partners, where permitted by law.
Legal, regulatory, or government authorities where required by applicable law.
We do not sell your personal information in the ordinary meaning of the word. However, depending on where you live, some privacy laws may define certain advertising or analytics activities as “selling,” “sharing,” or “targeted advertising.”
SHOPIFY
Our store is powered by Shopify. Shopify may collect and process personal information about your use of our store in order to provide services to us and to improve Shopify’s services.
To learn more about how Shopify handles personal information, you can visit Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember your preferences, analyze website performance, and support marketing or advertising.
You can control cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
MARKETING COMMUNICATIONS
If you sign up for marketing emails or other promotional messages, we may send you updates about products, offers, and brand news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. Even if you unsubscribe from marketing messages, we may still send you non-marketing messages related to your orders or account.
DATA RETENTION
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
SECURITY
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive or confidential information through unsecured communication channels.
CHILDREN’S PRIVACY
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us through the contact options available on our website so we can take appropriate action.
YOUR RIGHTS
Depending on where you live, you may have rights regarding your personal information, including the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request a copy of your personal information.
Opt out of certain marketing, advertising, or data sharing practices.
Withdraw consent where processing is based on consent.
These rights may be limited by applicable law. We may need to verify your identity before processing a request.
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored, or processed outside the country where you live, including in countries where Shopify, our service providers, or our business partners operate.
When required, we rely on appropriate legal safeguards for international transfers of personal information.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
When we update this Privacy Policy, we will revise the “Last updated” date above.
CONTACT
If you have questions about this Privacy Policy or would like to exercise privacy rights available to you, please contact us through the contact options available on our website or through your order confirmation email.
Atelier Trianon is operated by Ever Vantage Ltd.
Business address:
FLAT/RM 2504, BLK 1, 25/F
LIPPO CENTRE
89 QUEENSWAY
ADMIRALTY
HONG KONG